Customer Service Representative (met kennis SAP en scheepvaart)

Over deze functie

**Job Description**

In this role, you will play a central part in processing and managing customer orders within an international environment. You will ensure smooth administrative handling while monitoring quality, timelines, and communication throughout the entire order lifecycle.

**Key Responsibilities**

* Coordinate and manage the complete order process from request to delivery
* Process sales orders and quotations in SAP with a strong focus on accuracy
* Liaise with internal departments regarding product availability, deliveries, and invoicing
* Prepare and manage export documentation for international shipments
* Handle returns and follow up on customer complaints
* Keep customers informed about order status and deliveries through reporting tools
* Maintain proactive communication with stakeholders, including customers, Sales, Supply Chain, and Finance teams
* Prepare and distribute reports on order status, deliveries, and critical issues
* Identify potential bottlenecks within processes and contribute to improvement initiatives
* Participate in internal meetings and collaborate with various departments

**Bedrijfsinfo**

The company is an international player in the chemical industry, focused on producing basic raw materials derived from oil and gas. These materials are used by other companies to manufacture products such as packaging, plastic components, industrial applications, and consumer goods.

Operating on a global scale, the organization combines manufacturing, logistics, and international trade within a highly integrated business model. The work environment is strongly process-driven, with a focus on quality, supply chain excellence, and customer satisfaction.

In addition, the company places a strong emphasis on innovation and sustainability, investing in more efficient production processes and the development of increasingly recyclable materials.

* Temporary assignment **until the end of September**
* Diverse role with international customer interactions
* Dynamic work environment with extensive cross-functional collaboration
* Opportunity to further develop expertise in SAP and international business processes
* Direct impact on customer satisfaction and operational efficiency
* Room for initiative and continuous improvement
* Professional and supportive working environment
* Opportunities for further development within customer service and supply chain management