Production Support Specialist

Sobre el puesto

Job Title: Production Support Specialist

Key Skills: Experience in production support / IT service management, Unix/Linux, SQL, monitoring/observability tools (e.g., Splunk, AppDynamics, Prometheus, Patrol or equivalents).

Experience: 4+ years of experience.

Location: Mexico City

Mode: Hybrid

We at Coforge are hiring Production Support Specialist (22198) with the following skill set.

You’ll work closely with engineering, infrastructure and vendor teams, and you’ll escalate in line with agreed severity and risk thresholds.

What you’ll do

Service support & incident management

• Monitor and support production services, responding to incidents and service requests within agreed SLAs.

• Perform initial triage (logs, monitoring, data checks), identify likely causes, and implement workarounds/fixes within your control.

• Co-ordinate recovery activities with partner teams (engineering, infrastructure, network, vendors) and escalate to the Production Support Lead/Major Incident Manager for high-severity incidents.

• Provide timely, accurate updates on impact, recovery progress and next steps to stakeholders.

Problem management & continuous improvement