Senior Server Production Support

Sobre el puesto

Job Title: Senior Server Production Support

Key Skills: SQL, Java/J2EE, Unix, Oracle, MQ, and open systems (WebSphere)

Experience: 6+ years of experience.

Location: Mexico City

Mode: Hybrid

We at Coforge are hiring Production Support Specialist (22197) with the following skill set.

This role exists to restore disrupted IT services quickly and safely, lead and coordinate incident recovery across multiple parties, and provide clear stakeholder communications, operating with appropriate escalation and control awareness.

What you’ll do

Service support & incident management

• Respond to user queries on system/service usage and regulatory requirements.

• Act as service recovery manager for incidents, coordinating resolver groups to restore service quickly.

• Investigate incidents, diagnose issues, and drive actions to resolve system failures and stabilise services.

• Escalate critical incidents appropriately and provide regular updates on impact, progress, and recovery plans.

• Lead or contribute to post-incident reviews, ensuring actions are captured and followed through.

Problem management & continuous improvement