Senior Mainframe Production Support Specialist

Sobre el puesto

Job Title: Senior Production Support Specialist

Key Skills: Experience in production support / IT service management, Unix/Linux, SQL, monitoring/observability tools (e.g., Splunk, AppDynamics, Prometheus, Patrol or equivalents).

Experience: 6+ years of experience.

Location: Mexico City

Mode: Hybrid

We at Coforge are hiring Production Support Specialist (22200) with the following skill set.

This role exists to restore disrupted services quickly and safely, lead and coordinate incident recovery across multiple parties, and provide clear stakeholder communications, with appropriate escalation and adherence to HSBC controls and change governance.

What you’ll do

Service support & incident management

• Respond to user and service queries, including those linked to regulatory requirements, and provide timely guidance.

• Act as service recovery manager for incidents, coordinating resolver groups to restore service as quickly as possible.

• Investigate incidents end-to-end, identify root symptoms, and drive actions to stabilise services.

• Escalate critical incidents appropriately and provide regular updates on impact, recovery progress, and recovery plans.