Mainframe Production Support Specialist

Sobre el puesto

Job Title: Mainframe Production Support Specialist

Key Skills: Good mainframe knowledge, including CICS, DB2, COBOL, MQ, TWS and SPUFI

Experience: 4+ years of experience.

Location: Mexico City

Mode: Hybrid

We at Coforge are hiring Mainframe Production Support Specialist (22199) with the following skill set.

This role exists to restore disrupted services quickly and safely by leading incident investigation and service recovery, communicating impact and progress to stakeholders, and ensuring appropriate escalation and control adherence across incident, change and release activities.

What you’ll do

Service support & incident management

• Respond to user queries on system/service usage and regulatory requirements (as applicable).

• Lead service recovery for incidents by coordinating multiple parties and driving actions to restore service.

• Investigate incidents, identify immediate mitigations, and ensure services are resumed from a disrupted state quickly.

• Communicate service impact, recovery progress and recovery plans clearly to stakeholders across regions.

• Escalate critical incidents appropriately and provide regular, structured updates through to resolution.