IT Support Engineer Mobile/Onsite

Over deze functie

Are you passionate about IT and dealing with customers at all levels? Do you have basic hardware/software break-fix experience?

If so, then we would like to discuss your next career move!

We are always looking for IT Support Engineers to join our dynamic Technical Resource Group team.

You can choose to have different assignments at different locations with several of our customers as a mobile engineer or you can choose to be on-site based at one of our key customers.

For our mobile positions we're looking for people in the Brussels area and the Brussels-Antwerp area.

**What you will do**

Working as part of a dynamic team you will be providing 1st and 2nd line on-site user support. This includes analyse incidents, problems & service requests, propose solutions and help implementing them. You will also be responsible for any escalation and follow up.

Some of the daily activities are:

* End users support
* Troubleshooting incidents, software and hardware
* Resolution of software and hardware issues (laptop, desktop, printers)
* Installation and configuration of laptops
* Software issues for inhouse applications
* Organizing, analyzing and handling of tickets in the IT ticketing tool
* Quick analysis and incident management, close collaboration with expert team
* Preparing new and repaired hardware
* Staging laptops and PC's with SCCM
* Windows 10 troubleshooting
* Preparation of conference rooms and management meetings
* Physical installation of cabling, monitors, dockings, pc's, printers,...