Customer Support Representative

About this role

Growe welcomes those who are excited to:

• Deliver high-quality customer support through live chat and email;

• Help customers with account verification, deposits, withdrawals, and platform navigation;

• Resolve day-to-day customer requests independently and involve relevant teams when needed;

• Create a positive customer experience through clear, helpful, and empathetic communication;

• Work in a fast-changing iGaming environment and quickly adapt to new processes and information;

• Identify customer needs and introduce relevant bonuses or offers when appropriate;

• Maintain strong service quality while meeting individual and team performance goals;

• Work 12 hour shifts, primarily on a 2/2 schedule, including approximately 3-4 night shifts per month.

We need your professional experience:

• 1+ year of experience as a Customer Support Agent, Customer Support Representative, Customer Service Agent, or in a similar customer role, preferably within iGaming or another B2C industry;

• Experience supporting customers via live chat, email, or other digital channels;

• Upper-Intermediate English or higher, both written and spoken;

• Ability to quickly learn new tools, processes, and information;

• Experience with account verification, deposits, withdrawals, or similar customer requests will be a plus.

We appreciate if you have those personal features:

• Empathy and a calm approach when dealing with difficult situations;

• Clear and friendly communication;

• Strong problem-solving skills;

• Ability to handle several tasks and tools at the same time;

• Attention to detail and accuracy;

• Flexibility and ability to adapt to changes.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

Originally posted on Himalayas