Bilingual Customer Service & Technical Support Representative (Spanish/English)

About this role

Bilingual Customer Service Technical Support Representative

(Spanish/English)

Remote – NY – prefer near Plainview, NY or near Ocala, FL

$17 - 18/hour + overtime | 365 days, 24/7 operation

We’re recruiting on behalf of an IT implementation company’s new Call Center forFLUENT

Spanish/English Customer ServiceTechnical Support Representatives. This is afully remote

role supporting a 365-day, 24/7 call center.

Recent Computer Science, IT, or related grads are strongly encouraged to apply.

What You’ll Do

• Provide excellent customer service via phone and chat in Spanish and English

• Greet customers, verify accounts, listen carefully, and show empathy

• Troubleshoot internet, Wi-Fi, and basic device issues (Level 1–2 support)

• Use tools such as Freshdesk, Sonar CRM and other internal systems

• Document all interactions accurately and follow procedures/SLAs

• Escalate complex issues to senior technicians when needed

What You Bring

•
Fluent Spanish English (spoken and written)

• 1+ year of customer service experience (call center/help desk preferred)

• Comfortable with basic technical troubleshooting (internet/Wi-Fi/devices)

• Strong typing and multitasking skills (navigate multiple systems while assistingcustomers)

• Professional, patient, and calm with upset or frustrated customers

• Willing to work overnights, weekends, and rotating schedules in a 24/7 environment

•
Must live in NY State or Florida (prefer close to Plainview, NY or Ocala, FL area)

• Reliable wired internet and a quiet, distraction-free workspace

Pay & Schedule

• Pay: $17–18 per hour, depending on experience

• Overtime available

• Paid training

• This is a 24/7/365 operation, including weekends and holidays

Schedule Available:

• Thurs. – Mon. – 3 pm – 12 am, with Tues. and Mon. off (days off may vary – you willbe notified in advance whenever possible)

• Candidates must have the flexibility and ability to work any shift as needed

• Shift preferences and availability will be discussed during the interview process

• Two 15-minute breaks and one 30-minute meal break per shift (per company schedule)

Why Apply?

• Remote work with a customer-focused, remote-friendly team

• Opportunity to build both customer service and technical support skills

• Supportive team environment

Originally posted on Himalayas