XTN-2F55762 | FINANCE CUSTOMER SUPPORT ANALYST

About this role

We’re looking for a partner to our Finance, User Operations and Sales teams to maintain and process all incoming queries for our client's fast-growing customer base.
As an AR Analyst, you will support the Revenue Accounting team by assisting in Collections for all our sales assisted customers with a main focus to ensure our query SLA is met. Our client has a high volume of transactions, so the ability to work in a fast paced operational environment is essential. In addition, we’re scaling our order-to-cash process globally, and this role is crucial to its success!

• Health Insurance/HMO

• Enjoy unlimited MadMax Coffee

• Diverse learning & growth opportunities

• Accessible Cloud HR platform (Sprout)

• Above standard leaves

• Support our global B2B Cash Collections & Order Management team and help drive continuous improvement

• Act as a subject matter expert & resolve tickets and tasks within the service level agreement with internal and external business partners through Asana & Zendesk

• Escalate disputes to Stakeholders if appropriate.

• Develop continuous business process improvements, system enhancements, and enhance documentation and controls as needed for the team

• Assist with ad-hoc projects as required

• 3+ years related experience in revenue operations or accounts receivable , preferably experience at a SaaS company.

• Strong understanding of order-to-cash cycle and business processes

• Excellent organizational skills with the ability to prioritize tasks and various deadlines

• Strong aptitude and proficiency in Excel

• Excellent communication and organizational skills, both written and verbal

• Experience with Zendesk, Zuora, NetSuite and Salesforce a plus

• Desire to learn and grow in Revenue Accounting for a high growth business

As previously mentioned

Originally posted on Himalayas