Customer Service Representative (Travel Account with Upselling) - Cebu

About this role

We are looking for Call Center Agents to join a fast growing account in Cebu. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.
Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat

• Resolve customer issues and complaints with a focus on first-call resolution

• Maintain accurate and comprehensive records of customer interactions

• Collaborate with team members to improve customer service processes

• Provide product and service information to assist customers with their needs

• Proactively identify opportunities to enhance the customer experience

• Meet or exceed individual and team performance targets
Requirements

• At least High School Graduate with 6 months international BPO voice experience OR

• At least High School Graduate with 1 year or sales experience in any industry

• Must be conversant in both spoken and written English

• Amenable to work fully on-site in Cebu City

• Amenable to work on shifting schedule

• Can start ASAP

Benefits

• Free HMO

• Free Dependents

• 20% Night Differential

• Program Incentives

Please note that this is contingent to the final company or account you'll be profiled to.