Customer Service Representative - ERP/SAP Required (Cebu | Day Shift)

About this role

We are looking for Call Center Agents to join a fast growing account in Cebu. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.
Key Responsibilities

• Handles customer communication, order tracking, query resolution, E-shop order monitoring, and sales order updates

• ERP / SAP applicationsto support logistics operations, including order processing, shipment tracking, inventory management, and sales order updates

• Respond promptly and professionally to customer inquiries via phone, email, and chat

• Resolve customer issues and complaints with a focus on first-call resolution

• Maintain accurate and comprehensive records of customer interactions

• Collaborate with team members to improve customer service processes

• Provide product and service information to assist customers with their needs

• Proactively identify opportunities to enhance the customer experience

• Meet or exceed individual and team performance targets
Requirements

• Must be a College Graduate, preferably with a Degree in Accounting or Business Management courses

• Must have at least 2 years of relevant experience

• Must have experience with ERP and SAP applications

• Must be conversant in both spoken and written English

• Amenable to work fully on-site in Cebu City

• Amenable to work within Australian time zone and shifting schedule

• Can start ASAP

Benefits

• Free HMO

• Free Dependents

• Night Differential

• Program Incentives

Please note that this is contingent to the final company or account you'll be profiled to.