Life Insurance Customer Service Representative - Cebu

About this role

We are looking for CSRs to join a fast growing account in Cebu. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.
Key Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, and chat
Resolve customer issues and complaints with a focus on first-call resolution
Maintain accurate and comprehensive records of customer interactions
Collaborate with team members to improve customer service processes
Provide product and service information to assist customers with their needs
Proactively identify opportunities to enhance the customer experience
Meet or exceed individual and team performance targets
Requirements
Completed High School (Old Curriculum) with at 4 years BPO experience OR
Completed at least 1st year in college with 3 years BPO experience OR
Completed at least 2nd year in college or Senior High School with 2 years BPO experience OR
Completed at least 3rd year in college with at least 1 year BPO experience
Amenable to work on Graveyard shift and shifting schedule
Willing to work fully onsite
Salary Package: 18,500 + 5675 allowances
Benefits
Salary Package: 18,500 + 5675 allowances
HMO
Night Differential