Customer Service Executive

About this role

About EPOS
Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions) EPOS, part of its global merchant payment services Antom, is a leading Point-of-Sale (POS) digital solutions provider based in Singapore.
Supporting Ant International's mission to empower SMEs, EPOS will leverage Antom's digital capabilities as the organisation's central hub to serve regional small and medium sized businesses with integrated O2O solutions.
With a growing presence across Singapore, Malaysia and Vietnam, we're continuing to look for passionate individuals to join our diverse and driven teams.
As we expand across Asia, to create meaningful, small yet powerful changes for businesses around the world together.
Requirements
What You’ll Be Doing
Client Engagement & Relationship Management
Serve as a key point of contact for clients, building strong and trusted relationships
Understand client needs and provide tailored support to help them maximise the value of EPOS solutions
Proactively engage clients to ensure a smooth and positive experience throughout their journey
Client Onboarding & Training
Guide new clients through the onboarding process with clear, engaging product training
Ensure clients are confident in using EPOS solutions for their day-to-day operations
Act as a trusted advisor to help clients adopt best practices
Customer Support & Experience
Manage inbound enquiries via phone, email, and messaging platforms with professionalism and empathy
Resolve client issues promptly, aiming for first-contact resolution whenever possible
Take ownership of client concerns, coordinating with internal teams to ensure timely resolution
Service Excellence & Continuous Improvement
Deliver a high standard of service that drives client satisfaction and retention
Collaborate with cross-functional teams to improve processes and customer experience
Share client feedback and insights to help enhance products and service delivery

What We’re Looking For
Comfortable in a client-facing, customer service, or account support role
Strong communication and interpersonal skills with a client-first mindset
A proactive, solution-oriented attitude and ability to thrive in a fast-paced environment
Comfortable engaging with clients and managing different situations confidently
Quick learner with the ability to understand and apply product knowledge effectively
Detail-oriented, self-motivated, and able to take ownership of tasks
No technical background required—training will be provided