Customer Service Officer (Call Center Agent)

About this role

Role: Customer Service Officer (Call Center Agent)
Sector: Banking
Work Location: Jurong or Changi Business Park (Depending on preferred location and proximity from residence)
Training: First 2 months of training will be conducted at Changi Location.
Work Timings:
Afternoon Shifts: 1pm to 10 pm || 2 pm to 11 pm || 3 pm to 12 pm (1 week day off and 1 weekend off)
Job Requirements:
1. Comfortable with using computer applications and tools.
2. Background in customer-facing roles (front or backend) is preferred.
Job Role and Responsibilities:
- Achieve set Customer Centertargets (KPIs) while upholding service quality.
- Ensure accuracy and compliance for customer requests.
- Promote the Bank's products and services through cross-selling.
- Assist customers in transitioning to the Bank's digital platform based on their preferences.
- Uphold professional standards when interacting with customers
- Demonstrate flexibility in work deployment as needed.
- Assist Operations in managing customer requests and transactional follow-ups.
- On the job training will be provided.

If you are keen to explore the above role, please send across your updated resume to [email protected] and we can discuss to proceed further.
EA Personnel Registration Number: R1112410
Singapore Employment Agency Licence No: 11C3373