Customer Service Manager

About this role

Customer Service Manager
Location: Le Bistrot Du Sommelier – Singapore
About Us
Le Bistrot Du Sommelier is an award-winning French restaurant renowned for its authentic cuisine, extensive wine selection, and warm hospitality. We are passionate about creating memorable dining experiences through exceptional food, wine, and service. We are looking for a dedicated and experienced Customer Service Manager to lead our front-of-house team and uphold the high standards our guests have come to expect.
Key Responsibilities
Lead and manage the front-of-house team to deliver exceptional fine dining service.
Oversee daily restaurant operations, ensuring smooth coordination between the dining room, bar, and kitchen.
Manage reservation systems, seating arrangements, and guest flow to maximize efficiency and enhance the guest experience.
Build strong relationships with guests by providing personalized and attentive service.
Handle guest feedback and service recovery professionally, ensuring customer satisfaction at all times.
Train, coach, and mentor service staff on hospitality standards, product knowledge, and fine dining etiquette.
Promote wine appreciation by working closely with the sommelier team and assisting guests with wine recommendations when appropriate.
Ensure service standards, cleanliness, and presentation consistently reflect the restaurant's premium brand.
Prepare staff schedules, monitor performance, and maintain adequate manpower for daily operations.
Collaborate with the management team to develop service improvements and enhance operational efficiency.
Ensure compliance with food safety, hygiene, workplace safety, and company policies.
Requirements
Minimum 3–5 years of management experience in a fine dining restaurant or luxury hospitality environment.
Strong knowledge of restaurant operations and reservation management systems.
Passion for hospitality with a genuine commitment to delivering outstanding guest experiences.
Excellent leadership, communication, and interpersonal skills.
Ability to remain calm and make sound decisions in a fast-paced environment.
Professional appearance with exceptional customer service and problem-solving abilities.
Knowledge of French cuisine and wines is an advantage.
Experience working with reservation platforms such as SevenRooms, Chope, or similar systems is preferred.
Willingness to work evenings, weekends, and public holidays.
What We Offer
Competitive salary with performance-based incentives.
Career advancement opportunities within an established fine dining restaurant.
Ongoing training in hospitality, wine, and service excellence.
Staff meals and employee dining privileges.
A collaborative, professional, and passionate working environment.
Join Our Team
If you are passionate about fine dining, exceptional hospitality, and creating unforgettable guest experiences, we would love to hear from you.
Submit your resume