Customer Service & Operations Executive

About this role

Job Description & Requirements
Customer Service & Operations Executive (Artisan French Bakery & Café)
About the Role
You will be part of a dedicated and passionate team serving esteemed customers in a vibrant artisan French bakery & café environment. At Bakery Brera, we are committed to becoming a leading artisanal bakery by delivering quality baked goods and heartfelt service, while nurturing empowerment, continuous improvement, education, and community engagement — with a long-term vision of growing into a progressive SME of the future.
We are seeking mature, responsible, and service-oriented individuals who take pride in serving customers and supporting daily operations in a professional bakery & café setting.
Key Responsibilities
Customer Service & Sales
Provide warm, professional, and attentive service to corporate, walk-in, online, and event customers

Offer product consultation and recommendations, including value-added information such as allergen awareness and dietary requirements

Build genuine, long-term relationships with customers and corporate clients

Promote bakery products with confidence, care, and product knowledge (training provided)

Ensure order accuracy, timely fulfilment, and high levels of customer satisfaction

Operations & Administration
Support daily operations through adherence to SOPs, cost control, and productivity improvement initiatives

Assist with order processing, invoicing, stock checks, replenishment, and supplier coordination

Manage and operate POS systems, mobile apps, and laptop-based applications

Monitor and uphold high standards of housekeeping, food hygiene, and workplace cleanliness

Menu & Business Support (Progressive Responsibilities)
Assist in curating and managing menus for corporate orders, parties, and special events

Support process improvement, product testing, and operational efficiency

Take on executive responsibilities with experience, such as staff scheduling, workflow coordination, and reporting

Contribute to sourcing, ordering, supplier management, and basic strategic marketing initiatives, including social media support

Flexible & Remote Work Components
Opportunity for work-from-home arrangements for planning, documentation, customer enquiries, invoicing, and coordination tasks, subject to role requirements and experience level

Requirements & Attributes
Strong customer service mindset with good communication skills

Mature, dependable, and well-organised with a professional attitude

Willingness to learn about artisan bread and pastry products

Able to multitask and handle both frontline service and operational duties

Comfortable working in a fast-paced bakery & café environment

Inspired individuals who serve with a mission-driven heart

Looking for a long-term working relationship and growth with the company

Seniors, experienced candidates, and homemakers are welcome

Local Singaporeans and PRs only

What We Offer
Supportive, values-driven work culture

Training in product knowledge and operations

Progressive responsibilities and growth opportunities

Flexible work arrangements for suitable roles and experience levels

Contact
Interested candidates may WhatsApp or call Thrina at 9816 3637 for a quick chat.