Technical Support Specialist/Spécialiste du soutien technique

About this role

Role The Technical Support Specialist provides second-level technical assistance nationally, supporting client, company, and end users at the desktop, laptop, printer, network, operating system, point of sale, and infrastructure level. The role covers hardware, software, and software deployment support, remote troubleshooting, and remote escalated support for Field Service Technicians. Specialists act as a technical resource for resolving complex issues, and advise, install, train, and assist t…