Technical Support Analyst (fluent Italian/German/French/Dutch with English)

About this role

Join a multilingual customer support team supporting customers of leading global technology brands. In this role, you will communicate with customers via phone, email and chat, helping them with product-related questions, troubleshooting, order support and general inquiries.

Location: We have opportunities at the Budapest or Debrecen office or remotely.
Schedule: Monday - Friday, full-time (mostly 8:30-17:00)
Languages: We are looking for candidates with Italian, German, French and Dutch language knowledge with strong English.

What You Will Do

• Provide customer support through phone, email and chat channels

• Assist customers with product and service-related questions

• Support order processing and order-related inquiries

• Troubleshoot technical and non-technical issues

• Handle customer complaints professionally and efficiently

• Escalate complex cases to the appropriate internal teams when necessary

• Ensure high-quality customer experience in every interaction

• Maintain accurate records of customer interactions

• Collaborate with colleagues and internal stakeholders to resolve customer issues
Requirements

• Fluent Italian/German/French/Dutch language skills (C1 level or higher)

• Fluent English (C1 level)

• Excellent communication skills, both written and verbal

• Customer-focused mindset and problem-solving attitude

• Ability to work in a fast-paced environment

• Strong attention to detail and organizational skills
Benefits

• Stable Monday - Friday schedule

• Long-term career opportunities

• Employee benefits package after the probation period (28.000 HUF SZÉP-card)