Hungarian API Onboarding & Technical Support Specialist - Budapest

About this role

Are you technically minded and experienced in API onboarding and support?
We’re looking for an API Onboarding & Technical Support Specialist to support partners with Delivery Hero API integrations and provide Level 1 technical support.
The role involves partner onboarding, troubleshooting integration-related issues and supporting internal and external stakeholders throughout the process. The position is office-based in Budapest, Hungary.
If you enjoy working with APIs, solving technical issues and supporting successful integrations, we’d love to hear from you!

Responsibilities

• Onboard new partners to the Delivery Hero API platform

• Provide Level 1 technical support for API and integration-related issues

• Review logs and perform initial troubleshooting

• Support internal and external stakeholders throughout the onboarding and integration process

• Assist with POS system integrations and related queries

• Monitor and follow up on the ticket resolution process to ensure timely resolution and customer satisfaction

• Maintain and update troubleshooting guides, FAQs, and support documentation

• Collaborate with internal teams when issues require further investigation or escalation
Requirements

• Native Hungarian

• Fluent English communication skills, both written and spoken

• Experience in API onboarding, API integrations or technical support

• Ability to understand logs and perform Level 1 troubleshooting

• Experience using Postman

• Familiarity with POS systems and integrations is considered an advantage; training can be provided

• Experience working with Jira and Confluence

• Strong problem-solving and analytical skills

• Good communication skills

• Ability to work effectively in a team environment
Benefits

• Gross monthly salary of 650,000 HUF

• Comprehensive training by certified instructors

• Multicultural work environment