Senior Product Commercialization and Readiness Manager

About this role

Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Role Overview:
Drive the commercial success of Genesys’s product and transformation initiatives by owning how sales readiness, revenue potential, and risk are evaluated across a high-impact portfolio of programs. This role directly influences which initiatives progress to market, how they are positioned commercially, and how effectively they translate into incremental bookings and customer value. At Genesys, you will operate at the intersection of innovation, AI-driven customer experience, and enterprise go-to-market strategy, ensuring that new capabilities deliver measurable outcomes for customers and the business.
You will partner closely with senior sales leadership and cross-functional teams to shape decisions that impact revenue growth, market competitiveness, and customer experience. This position offers visibility into enterprise-wide initiatives and the opportunity to influence strategy at scale while expanding executive advisory and portfolio leadership capabilities.

Location: Fully remote within US (Not limited to the states that the job is tagged to)
Key Responsibilities:

• Own end-to-end governance of the One Genesys Framework (OGF) sales portfolio, ensuring initiatives meet commercial readiness standards before advancing through key decision gates

• Evaluate and quantify commercial risk, revenue impact, and field readiness across a portfolio of concurrent programs, influencing progression decisions and escalation paths

• Develop and apply a structured framework to assess sales readiness, distinguishing between manageable risks and those requiring escalation or delay

• Drive alignment between Sales, Product, Marketing, Finance, and Partner teams to ensure initiatives reflect real-world market conditions and field constraints

• Shape executive decision-making by presenting synthesized insights, trade-offs, and recommendations to VP and SVP-level stakeholders

• Identify cross-initiative conflicts, sequencing risks, and capacity constraints that impact overall portfolio performance and sales execution

• Lead business case development, including revenue modeling, adoption assumptions, and scenario analysis in partnership with Finance and Sales Operations

• Influence initiative design by ensuring commercial viability, pricing defensibility, and competitive positioning are embedded early in the lifecycle

• Facilitate readiness reviews and coordinate stakeholder alignment to ensure Sales organizations are prepared for successful execution

• Serve as a trusted advisor to senior sales leadership, providing independent, data-driven perspectives that challenge assumptions and strengthen outcomes

Required Qualifications:

• 12+ years of experience in program management, business operations, enterprise sales strategy, sales operations, or go-to-market roles with progression into strategic advisory responsibilities

• Demonstrated success operating within complex, matrixed organizations with cross-functional stakeholder alignment

• Strong expertise in sales strategy, sales operations, or enablement within enterprise environments

• Ability to develop business cases, financial modeling, and ROI analysis

• Proven ability to assess commercial risk and translate insights into actionable business recommendations

• Experience exercising independent judgment in ambiguous, fast-evolving situations with competing priorities

• Background in enterprise software sales or B2B sales operations

• Experience with governance frameworks, portfolio management, or strategic planning at scale

• Advanced proficiency with project management and collaboration tools such as Smartsheet, Asana, or similar platforms

• Strong organizational and prioritization skills with the ability to manage multiple high-impact initiatives simultaneously

• Excellent written and verbal communication skills, with the ability to influence executive stakeholders

Preferred Qualifications:

• Experience with Genesys products, platforms, or cloud-based customer experience solutions

• Prior partnership with senior revenue leaders such as a Chief Sales Officer or equivalent

• Experience supporting channel or partner-led sales models

• Program management certification such as PMP or equivalent

Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$134,700.00 - $236,900.00Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

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AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.

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A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.

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Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.

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