Senior Manager, Product & Data Support

About this role

<div class="content-intro"><p><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 1">About </span><span data-ccp-parastyle="heading 1">Definitive Healthcare</span><span data-ccp-parastyle="heading 1">:</span></span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"134245418":true,"134245529":true,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":240,"335559739":0,"335559740":276}"> </span></p> <p><span data-contrast="auto">At Definitive Healthcare (NASDAQ: DH), we’re passionate about turning data, analytics, and expertise into meaningful intelligence that helps our customers achieve success and shape the future of healthcare. We empower them to uncover the right markets, opportunities, and people—paving the way for smarter decisions and greater impact.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":240,"335559739":240}"> </span></p> <p><span data-contrast="auto"><span data-teams="true">Headquartered just outside of Boston, Massachusetts, Definitive Healthcare operates across North America, Europe, and India, supporting a growing global client base of more than 2,400 customers since our founding in 2011.</span></span></p> <p><span data-contrast="auto">We’re also a great place to work. </span>In 2024 and 2025, we earned multiple workplace honors, including Built In’s 100 Best Places to Work in Boston (both years), a Stevie Bronze Award for Great Employers, and recognition as a Great Place to Work in India.</p> <p><span data-contrast="auto">We foster a collaborative, inclusive culture where diverse perspectives drive innovation. Through programs like DefinitiveCares and our employee-led affinity groups we strive to promote connection, education, and inclusion.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":240,"335559739":240}"> </span></p></div><p><span data-contrast="auto">Definitive Healthcare is building a </span><strong><span data-contrast="auto">Product & Data Support function</span></strong><span data-contrast="auto"> from the ground up. This is a leadership role responsible for designing and operating the systems that connect product and data knowledge to the teams who need it — Sales, CS, PS, and Solution Engineering — while reducing day</span>‑<span data-contrast="auto">to</span>‑<span data-contrast="auto">day escalations to Product and Engineering.</span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">You will own the </span><strong><span data-contrast="auto">Tier</span></strong>‑<strong><span data-contrast="auto">2 support operating model</span></strong><span data-contrast="auto"> end</span>‑<span data-contrast="auto">to</span>‑<span data-contrast="auto">end: intake, triage, coordination, resolution, knowledge capture, and continuous improvement. This role does </span><em><span data-contrast="auto">not</span></em><span data-contrast="auto"> own roadmap decisions or engineering delivery, but it </span><em><span data-contrast="auto">does</span></em><span data-contrast="auto"> own the processes that keep those teams focused on execution.</span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">This role sits within Product Operations, an AI</span>‑<span data-contrast="auto">native function built for leverage over headcount. You won’t inherit a mature team — you will </span><strong><span data-contrast="auto">define the function</span></strong><span data-contrast="auto">, build the systems and knowledge infrastructure, and hire a small team of high</span>‑<span data-contrast="auto">leverage ICs.</span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">There is real organizational pain today around request visibility and resolution. You will own the solution.</span><span data-ccp-props="{}"> </span></p> <p><strong><span data-contrast="auto">What You’ll Do</span></strong></p> <p><strong><span data-contrast="auto">Building and Scaling the Function</span></strong><span data-ccp-props="{}"> </span></p> <ul> <li…