Senior Key Account Manager (human)

Über diese Stelle

YOUR MISSION & CHALLENGE

- Own and manage strategic relationships with our most important enterprise customers

- Serve as the primary point of contact for executive stakeholders at the C-level and VP level

- Independently lead renewal, upsell, and account expansion initiatives

- Develop and grow customer relationships through a structured, long-term account strategy

- Identify opportunities to increase customer value, adoption, and revenue growth

- Collaborate closely with Pre-Sales, Product, Engineering, and Customer Support teams

- Drive customer satisfaction, retention, and long-term partnership success

- Analyze customer needs and develop tailored growth and success strategies

- Take ownership of Net Revenue Retention (NRR) and portfolio growth targets

- Act as a trusted advisor, ensuring customers maximize the value of NEURA Robotics solutions

WHAT WE'RE LOOKING FOR

- 7+ years of experience in customer-facing roles within technology, SaaS, automation, or industrial environments

- Proven experience managing and growing strategic enterprise accounts

- Strong background in renewal management, account expansion, and customer growth metrics such as NRR and customer health scores

- Excellent stakeholder management skills with experience engaging executive decision-makers

- Strong cross-functional collaboration capabilities and project management skills

- Experience working with customer success methodologies, customer health frameworks, and account planning processes

- Data-driven approach to portfolio management and customer growth strategies

- Strong commercial mindset with a track record of identifying and executing expansion opportunities

- Ability to balance relationship management with revenue responsibility