Senior Key Account Manager (m/f/d)

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<h2 style="line-height: 1.5;"><strong>About the Role</strong></h2> <p style="line-height: 1.5;">At ARX Robotics, strong customer partnerships are essential to bringing advanced autonomous systems into operational use. As Senior Key Account Manager with a focus on the defence sector, you will build long-term relationships with strategic customers and help shape how innovative technologies are adopted across complex defence environments.<br>You will work closely with governmental and industrial partners, guiding customer engagements from strategic planning through execution. This role combines relationship management, strategic sales, and cross-functional collaboration in a fast-moving and mission-driven environment.</p> <p style="line-height: 1.5;"> </p> <h2 style="line-height: 1.5;"><strong>What You’ll Build</strong></h2> <ul> <li style="line-height: 1.5;">Build and grow long-term relationships with key customers and partners across the defence sector</li> <li style="line-height: 1.5;">Develop and execute strategic account plans aligned with customer priorities, operational needs, and procurement roadmaps</li> <li style="line-height: 1.5;">Identify and drive cross-selling and up-selling opportunities across ARX Robotics’ product and service portfolio</li> <li style="line-height: 1.5;">Coordinate complex customer engagements involving integrated hardware and software solutions</li> <li style="line-height: 1.5;">Act as the internal voice of the customer, collaborating closely with Product, R&D, Operations, Service, and Marketing teams</li> <li style="line-height: 1.5;">Support the successful delivery of customer programs through clear communication and stakeholder alignment</li> <li style="line-height: 1.5;">Conduct market, customer, and competitive analysis to support strategic account development and business decisions</li> <li style="line-height: 1.5;">Work closely with Sales Operations leadership to assess account performance, customer developments, and future growth potential</li> <li style="line-height: 1.5;">Contribute to expanding ARX Robotics’ presence within the European defence ecosystem</li> <li style="line-height: 1.5;">Help shape trusted partnerships that support long-term growth and innovation </li> </ul> <p style="line-height: 1.5;"> </p> <h2 style="line-height: 1.5;"><strong>What You Bring</strong></h2> <ul> <li style="line-height: 1.5;">Experience in the defense sector, ideally as a former officer in the German Armed Forces</li> <li style="line-height: 1.5;">Experience in key account management, strategic sales, or business development roles [BB1.1]</li> <li style="line-height: 1.5;">Strong track record of building and managing long-term customer relationships [BB2.1]with military decision-makers or endusers</li> <li style="line-height: 1.5;">Ability to manage complex stakeholder environments across commercial, operational, and technical teams</li> <li style="line-height: 1.5;">Strong communication, negotiation, and relationship management skills</li> <li style="line-height: 1.5;">Strategic mindset combined with a hands-on and solution-oriented approach</li> <li style="line-height: 1.5;">Confidence working with both governmental and industrial customers</li> <li style="line-height: 1.5;">Ability to analyse market developments and translate insights into actionable account strategies</li> <li style="line-height: 1.5;">Degree in Business Administration, Industrial Engineering, or a related field</li> <li style="line-height: 1.5;">Fluent German and English language skills, both written and spoken </li> </ul> <p style="line-height: 1.5;">Please note: You do not need to meet every single requirement to apply. We welcome motivated candidates who are eager to grow into the role and develop their expertise further.</p> <h2 style="line-height: 1.5;"><br><strong>What We Offer</strong></h2> <p style="line-height: 1.5;">Join a mission-driven European defense tech company at a pivotal stage of growth, where you can help shape meaningful technology, take ownership early, and grow with the business!</p> <ul> <li style="line-height: 1.5;">Competitive compensation package including a bonus opportunity</li> <li style="line-height: 1.5;">27 vacation days to start, increasing with tenure up to 30 days</li> <li style="line-height: 1.5;">Employer-supported pension contribution</li> <li style="line-height: 1.5;">Learning & development support and team events budget</li> <li style="line-height: 1.5;">Employee discounts and flexible benefits budget via Probonio</li> <li style="line-height: 1.5;">Hybrid working setup depending on role and team needs</li> <li style="line-height: 1.5;">Structured salary bands, levelling framework, and bi-annual development conversations</li> <li style="line-height: 1.5;">Referral bonus program, dog-friendly office, and relocation support where applicable</li> </ul><div class="content-conclusion"><h2>About Us</h2> <p style="line-height: 1.5;">ARX is a dual-use technology company…