Manager of Account Management, Large Group Segment – Cigna Global Health Benefit

About this role

This role is responsible for the strategic leadership, management and direction of a team of Strategic Client Managers and Senior Client Managers accountable for achieving assigned financial, retention, growth and client experience objectives across an assigned Large Group portfolio for Cigna Global Health Benefits (GHB) within the Americas. The portfolio includes some of GHB’s largest clients, predominantly experience-rated accounts with complex global health benefit needs. The role leads the team in developing proactive, consultative client strategies, delivering tailored account management and maintaining strong relationships with senior client stakeholders, brokers and key internal matrix partners. This position reports to the Vice President of Client Management – Large Group Segment for GHB.
Key Responsibilities:

• Directly manages a team of Strategic Client Managers and Senior Client Managers serving GHB’s largest clients and is accountable for the overall performance of the assigned Large Group portfolio against key measures, including persistency, revenue, membership growth, earnings, client experience and execution of strategic priorities.

• Drives disciplined portfolio management and renewal execution across a predominantly experience-rated Large Group portfolio, including early identification of retention and earnings risks and development of multi-year, client-specific strategies. Partners with Underwriting, Finance and Sales to understand claims experience, trend and renewal pricing, and to develop commercially sound renewal approaches that balance client needs, sustainable persistency, profitable growth and earnings objectives.

• Accountable for hiring, leading, coaching and developing Strategic Client Managers and Senior Client Managers. Establishes clear expectations and tailors coaching to the scope and complexity of each role, strengthening executive relationship management, financial acumen, consultative account planning, negotiation and cross-functional leadership capabilities. Builds team capacity to manage complex Large Group relationships and supports professional growth and succession readiness.

• Serves in a market-facing leadership capacity for key Large Group accounts and producer/broker relationships. Establishes, builds and grows strategic relationships with senior client and broker stakeholders, including participation in executive business reviews, long-term benefit strategy discussions, complex renewal negotiations and critical issue resolution.

• Develops strong internal relationships with matrix partners across Sales, Underwriting, Finance, Operations, Clinical, Network, Product and other functions that support the Large Group portfolio. Uses these partnerships to coordinate solutions for complex multinational benefit needs, improve execution, address systemic issues and deliver a differentiated, high-quality client and customer experience.

• Translates annual Client Management goals, business priorities and portfolio strategies into clear team objectives and operating rhythms. Ensures disciplined multi-year account planning, early renewal readiness, risk management and follow-through across the Large Group portfolio. Coaches the team to articulate client-specific value through financial, clinical, access and service outcomes, partnering with matrix teams to support credible, data-informed client discussions.

• Leads and supports the team through complex client and broker escalations, ensuring clear ownership, executive-level communication, timely resolution and effective service recovery. Identifies recurring themes and partners across the organization to address root causes and improve the client experience.

• Supports and helps lead business planning and focused strategies for the Large Group segment, including portfolio performance, renewal and retention priorities, growth opportunities, client value demonstration, and execution of enterprise and GHB initiatives. May provide strategic ownership, implementation leadership, consultation or other ad hoc support based on business needs throughout the year.

• Acts as a senior voice for Large Group client and marketplace needs, ensuring that emerging themes, risks and opportunities are understood and acted upon across GHB. Promotes consistent execution and the sharing of best practices across Client Management, Sales and matrix partners.

• Responsible for establishing and driving effective partnerships within other areas of the Cigna Enterprise, including but not limited to: CHC domestic, Evernorth and other International Health partners & regions (Europe, Asia, Middle East, etc.).

Qualifications:

• Bachelor’s degree in related field or equivalent relevant experience required; MBA preferred

• 5+ years of experience in account management or benefit consulting, including management of large, complex employer client relationships.

• 5+ years employee benefit experience

• Prior management/supervisory experience and/or demonstrated competencies in this area, including the ability to coach experienced client management professionals responsible for complex accounts.

• Strong understanding of the global health benefits landscape, complex employer-sponsored benefit programs, and the needs of large multinational clients preferred.

• Exceptional relationship and account management skills required, with demonstrated ability to influence senior client and broker stakeholders; strong negotiation, renewal and escalation-management capabilities are critical.

• Strong ability to partner with internal and external resources and clients to achieve business objectives.

• Collaborate, communicate and influence to create win-win solutions with internal and external partners.

• Demonstrated experience with consultative client management methodologies.

• Must be able to work in fast paced environment

• Must be resilient

• Must be willing to travel as needed to visit clients and brokers in market.

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