Insurance Customer Service Representative

About this role

Say hello to Hagerty

Hagerty is a company builtby drivers fordrivers. We put our members at the center of everything wedo, andare dedicated to making it easier and more enjoyable for enthusiasts to drive and celebrate the machines they love.We’reproud to be the world’s largest insurer of collectible andenthusiastvehicles and are home to the Hagerty Drivers Club, the world’s largest car club. Our Marketplace business presents live and digital sales across the U.S. and Europe, we hosta number ofdriving events and concours, and ouraward-winningautomotive journalists produce the most popular car magazine globally, alongside internationally awarded videos.We’recommitted to Never Stop Driving.Ready to get in the driver’s seat? Join us!

As an Insurance Customer Service Representative, Hagerty is looking for team members to take our member experience to the next level. Hagerty’s Member Service Center plays a vital role in our success as a company. Once you join our team, you're one of us, an Automotive Enthusiast Advisor. The perfect Automotive Enthusiast Advisor aspires to be a fantastic advocate for our members, delivers superior customer service and embraces our purpose and mission to Save Driving. What you'll do

Promote and sell Hagerty products and services to members and partners

Service existing policies, claims and membership needs in a professional and timely manner

Prepare accurate and complete documentation to support member activities and help navigate our website and self-service options

Assist car enthusiasts and partners through billing, service and sales needs, setup new claim losses and triage incoming calls effectively

Learn the fundamentals of hospitality at Hagerty to create and provide a world class experience for our members

Maintain compliance through timely processing, producing results by executing tasks and staying action oriented

Paying attention to call volume, monitoring various work queues & consistently staying available for calls as needed

This might describe you

Demonstrated ability to deliver a high level of customer service

Self-starter who is comfortable taking initiative

Strong sense of urgency

Displaying quality listening to understand & address each request

Exceptional communication skills and confidence

People person (& passion for helping others)

Displays excellent time management skills

Ability to learn and adapt quickly (you have a unique ability to think on your feet)

Frequently collaborates with leaders on strengths and areas of opportunity

Strong problem-solving skills

Ability to multitask and prioritize

Can work independently or within a group

Ability to maintain confidential information

Must exhibit core values

Must maintain impeccable attendance

Effective and efficient use of computer applications including MS Office products

Ability to efficiently deal with a large volume of telephone business while maintaining a professional demeanor

Must be able to get licensed and bondable

High school equivalency certification

Other things to note

The compensation for this position will be $19.00 per hour with full benefits

This role is open to GA, MI, TX, UT, ID residents ONLY. Requires a designated distraction free workplace.

Our regular business hours are Monday through Friday, 7:45 AM - 8:00 PM ET, Saturday 8:15 AM - 5:00 PM ET, Sunday 8:15 AM - 5:00 PM ET.

Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable. For SOX compliant roles, responsible for designing, executing, and documenting internal controls where they have been identified as owners to prevent errors in financial reporting, processes, and business operations. Including attestation to the completeness, accuracy, and compliance of all financial reporting data, where applicable.

If you reside in the following jurisdictions: Illinois, Colorado, California, District of Columbia, Hawaii, Maryland, Minnesota, Nevada, New York, or Jersey City, New Jersey, Cincinnati or Toledo, Ohio, Rhode Island, Washington, British Columbia, Canada please  for compensation, comprehensive benefits and the perks that set us apart. At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed,valuedand belong regardless of race, gender, age, or car preference.  We are united by our shared passion for driving, our commitment to preserve car culture for futuregenerationsand our desire to make a positive impactinthe world. EEO/AA US Benefits Overview Canada Benefits Overview UK Benefits Overview If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Originally posted on Himalayas