Commercial Insurance Marketing/Customer Service Associate

About this role

CH Insurance, an independent insurance agency is seeking an experienced commercial lines marketing/customer service professional. This position will work with many of CH Insurance’s smaller accounts and will be responsible for marketing new and existing accounts to the different insurance carriers and issuing renewals.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Prepare applications and review for accuracy
Rate and quote new and renewals risks using insurance carrier rating systems.
Awareness and familiarity with insurance company underwriting guidelines and authority.
Keep current on all insurance company’s coverages, rates, changes, forms, communications, etc.
Prepares summaries and proposals for new and renewal accounts.
Process endorsements, certificates of insurance, auto ID cards, policy changes
Working knowledge and competency working in Applied EPIC or similar agency management system, Microsoft Word and Excel, and/or Adobe PDF.
Respond to coverage questions, billing inquiries and other client requests
Establish relationships with insurance carrier underwriters and marketing representatives.
Maintain marketing files.

CH Insurance is a family owned, independent local insurance agency located in downtown Syracuse. We have been honored with numerous awards over the years.  In 2016 CH Insurance was voted the #1 company for best places to work, nominated as a best place to work for 2023, 2018 Business of the year under 50 EEs, Economic champions each year by Centerstate CEO, 2019 family business of the year, and recently awarded various community awards.  Community is the cornerstone of what we do.  We are very active in our community and have supported many charities including, The Joseph House for Women, Davids Refuge, In my Fathers Kitchen, and Francis House.
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Requirements
QUALIFICATIONS

3 or more years of independent insurance agency and/or insurance carrier underwriting experience related to marketing or underwriting and servicing commercial accounts.
Small to midsize market account experience preferred
Property and Casualty license required
Applied (EPIC) or similar agency management system experience required. Applied EPIC preferred.
Technical knowledge of commercial lines coverage & rating
Knowledge of computer software packages, including Word and Excel
Knowledge on how to issue binders, certificates, and auto identification cards
Professional verbal and written communication skills
Team player with a good work ethic
Good organization skills including prioritizing time sensitive assignments
Ability to be proactive and follow up with carriers, producers, clients, etc.
Ability to multitask to work on multiple accounts with common due dates, etc.
NYS Property / Casualty Agents/Brokers license required
Maintain NYS Property/Casualty Agents/Brokers License through continuing education

Normal work week is Monday through Friday, 8:00am to 4:30pm.  There may be times when additional time may need to be put in during busy season.

Benefits

Salary based on experience – Range $55K-$68K
401(k)
401(k) matching
AD&D insurance
Dental insurance
Disability insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Telecommuting program
Paid parking