Inbound CSR | Healthcare Account | Project-Based

About this role

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare CSR to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities: Manage the end-to-end processing of medical record requests. Allocate documents and assign them to the appropriate folders or workflows. Handle inbound calls related to medical record inquiries and requests. Process and send requested medical records accurately and within established turnaround times. Maintain accurate documentation and tracking of medical record requests. Ensure compliance with HIPAA and organizational policies regarding patient confidentiality and data security. Coordinate with internal teams to resolve issues related to medical record processing. Perform quality checks to ensure completeness and accuracy of records before release. Meet productivity, quality, and service level targets.

Requirements At least 6 months BPO experience Healthcare Account experience is a PLUS Excellent verbal and written English skills Strong attention to details Willing to work onsite in Buendia, Makati Amenable working night shift Benefits What can we offer you? Competitive salary and benefits 10%-night differential Sign on bonus* Attendance Bonus Work-life balance A focus on growing your career path with us We encourage you to follow your passions and learn new skills Our commitment to you Strong culture and values-driven leadership We create opportunities for you to learn and grow at any stage of your career Continuous learning and innovation We foster an all inclusive environment where everyone thrives