Help Desk Technician

About this role

About Us

AccelOne provides custom software development and design services for companies across the U.S. and Latin America. Built on core principles of transparency, communication, and accountability, we deliver high-quality, scalable solutions that support our clients’ long-term success.

About the Project

Our client is a global leader in cybersecurity training and professional development, founded by industry pioneers and widely recognized for its hands-on, practical learning approach. Their programs help organizations worldwide develop critical security skills and close the cybersecurity talent gap.

The client operates as a fully remote organization with team members across more than 40 countries, bringing together experienced IT professionals, internationally published authors, and conference speakers from both private and public sectors. Their environment requires strong IT operations, security awareness, and reliable internal support to enable distributed teams to operate efficiently and securely.

Role Summary

We are seeking a Help Desk Technician to provide day-to-day IT support for internal users and systems. This role focuses on user support, hardware and software troubleshooting, system maintenance, and enforcing security and access policies. The ideal candidate is hands-on, detail-oriented, and comfortable supporting both standard and custom internal systems in a fast-paced, security-conscious environment.

⭐ Responsibilities

Assist in designing and applying standard configurations for user workstations and devices

Deploy, configure, and set up new machines and user accounts

Provide daily troubleshooting and debugging for internal systems and applications

Perform regular system maintenance, including patches and software updates

Assist with user account setup and termination for Cebu-based employees

Manage hardware and software license inventory

Enforce and maintain strict security and access control procedures

Coordinate troubleshooting and escalations with external vendors when needed

Monitor system logs to ensure compliance with IT policies and report issues to management

Maintain local servers and related hardware infrastructure

Provide off-hours and weekend support as required

Perform other IT-related duties as needed

⭐ Required Qualifications

Bachelor’s degree in Computer Science, Information Technology, or a related field

At least 2 years of experience providing IT user support and troubleshooting in an office environment

Strong experience with Windows 10 troubleshooting and maintenance

Hands-on experience working with servers, networks, switches, and cabling

Solid knowledge of LAN and WAN troubleshooting

Experience working with VPNs

Ability to understand and work with GPG/PGP across different email clients

Experience maintaining and troubleshooting Microsoft Office

Experience supporting and maintaining custom or “home-grown” software solutions

Willingness to provide off-hours and weekend support

⭐ Preferred Qualifications

Experience with scripting and automation

Relevant IT or technical certifications

Exposure to security-focused or compliance-driven environments

⭐ What We Offer

100% Remote work

Competitive compensation aligned with experience

Opportunity to work with a globally distributed, highly technical team

Professional growth in a security-focused, international environment

A collaborative and people-first culture that values accountability and continuous improvement

Originally posted on Himalayas