Healthcare Customer Service Representative – Remote in North Carolina

About this role

This is a remote position.
Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
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• Bring your passion and strong product and brand knowledge to recommend upgrades to their health plans

• Conduct research and do outbound calls to provide answers for customers regarding general health care benefit and eligibility questions, enrollment status requests for new and existing members

• Assist members with logging into and understanding the functionality of their online health account, locating doctor and facility information

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Requirements

• MUST RESIDE IN NORTH CAROLINA

• 6 months or more of customer service experience

• Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)

• High school diploma or equivalent

• Computer experience

• High speed internet (> 15 mbps)

• While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)

Benefits

• Supportive of your career and professional development

• An inclusive culture and community minded organization where giving back is encouraged

• A global team of curious lifelong learners guided by our company values

• Base wage range of $16 per hour plus performance bonus opportunities

• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.

Originally posted on Himalayas