Customer Support for Healthcare Account | Earn a 21K Signing Bonus

About this role

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and responsibilities:
Inbound Support

• Receiving calls from client and address their concern / refill prescription

Verification

• Calling clients for verification and process new prescription called in by the vet / doctor.

Customer Support

• Provides customer support through different communication channels (phone, email, chat).

• Resolve issues and accommodates customer inquiries to ensure satisfaction with products or services.

• Collaborates with colleagues and different departments to resolve complex issues

• Maintains accurate records on customer interactions, transaction, feedback, etc.
Requirements

• At least 6 months BPO experience handling any US Healthcare campaign

• Good English communication skills (Oral and Written)

• Must be Detail Oriented

• Ability to multitask (taking in calls and responding to email)

• organized and keen attention to details

• Must know how to use MS Word, Excel, Outlook

• Willing to work ONSITE in Buendia, Makati

• Amenable working night shifts
Benefits
What can we offer you?

• Competitive salary and benefits

• Health Insurance with free dependents*

• 10%-night differential

• Attendance Bonus

• Paid time off

• Convertible to cash leave credits

• Performance Appraisal

• Work-life balance

• A focus on growing your career path with us

• We encourage you to follow your passions and learn new skills
Our commitment to you

• Strong culture and values-driven leadership

• We create opportunities for you to learn and grow at any stage of your career

• Continuous learning and innovation

• We foster an all inclusive environment where everyone thrives