German Customer Support Specialist | Healthcare Industry - Athens

About this role

We are currently looking for German-speaking Customer Support Specialists to join a new healthcare project supporting customers across the DACH market.
The project will initially focus mainly on back-office processing and order entry, with a planned progression into customer support calls at a later stage. You will communicate with patients and healthcare professionals regarding healthcare products, including wound-care products.
This is an exciting opportunity to join a new project from its launch and become part of a structured, international team in Athens.
Your Responsibilities

• Process and enter customer orders accurately and efficiently

• Handle back-office administrative tasks related to customer and healthcare product requests

• Communicate professionally with patients and healthcare professionals

• Provide clear and empathetic support regarding healthcare products and related queries

• Handle customer interactions in German, both written and spoken

• Follow established processes, procedures and quality standards

• Maintain a high level of accuracy when handling customer and order information

• Progress into telephone-based customer support as the project develops

• Work effectively within a structured, process-driven team environment
Requirements

• Strong professional fluency in German – both written and spoken

• Ability to communicate in German confidently, clearly and naturally

• Comfortable communicating with patients and healthcare professionals

• Strong communication and interpersonal skills

• Empathy, patience and a customer-focused approach

• Excellent attention to detail and accuracy

• Good organizational and order-processing skills

• Previous customer service or contact center experience

• Ability to work effectively in a team and follow structured processes

• Basic English or Greek for internal communication is sufficient

• Previous experience in the healthcare sector is considered a plus.
Working Hours

• Monday to Friday

• Working window: 09:00–19:00 Greek time

• Candidates should be comfortable with potential future adjustments to working hours based on business requirements.
Training

• 4 weeks of paid, on-site training

• Training will be provided in German by the client

• Followed by approximately 2 weeks of nesting

• Training and nesting structures may be subject to adjustment as the project is finalized.
Benefits

• €1,550 gross monthly salary

• €100 monthly meal vouchers

• Public transportation card

• Private health insurance after 1 month of employment

• Paid professional training

• Opportunity to join a new international healthcare project from its launch
Why Join Us?

• Work on a new international healthcare project supporting the DACH market

• Use your German language skills in a professional and meaningful environment

• Receive specialized training directly from the client

• Develop your experience in healthcare customer support

• Join a structured and collaborative team based in Athens