F&B Service Crew

About this role

Job responsibilities: - Provide excellent customer service by greeting and assisting guests in a friendly and professional manner. - Take and serve food and beverage orders accurately and efficiently, ensuring customer satisfaction. - Maintain cleanliness and organization of the dining area, including tables, chairs, and service stations. - Assist in food preparation and plating as needed, adhering to company standards and hygiene protocols. - Handle customer inquiries, requests, and complaints promptly and professionally. - Collaborate with team members to ensure smooth operations and a positive dining experience for all guests. - Follow all safety and sanitation guidelines to maintain a clean and safe working environment. - Participate in training sessions and team meetings to stay updated on company policies and procedures.

Job requirements: - High school diploma or equivalent; prior experience in F&B or customer service is a plus. - Strong communication and interpersonal skills with a customer-focused attitude. - Ability to work in a fast-paced environment and handle multiple tasks efficiently. - Team player with a positive attitude and willingness to learn. - Basic knowledge of food safety and hygiene practices. - Flexibility to work shifts, including weekends and public holidays. - Proficiency in multiple languages is an advantage but not mandatory.

Job benefits: - Competitive salary with opportunities for performance-based incentives. - Comprehensive training and development programs to enhance skills and career growth. - Employee meal allowances and discounts on dining at Haidilao outlets. - Supportive and inclusive work environment with a strong emphasis on teamwork. - Opportunities for career advancement within a globally recognized brand. - Health and wellness benefits, including medical insurance and annual leave. - Recognition and rewards for outstanding performance and contributions.