Customer Support & Order Management Specialist | AU Fitness Industry

About this role

Customer Support & Order Management Specialist | Australian Fitness Industry (Remote)
Work From Home | Full-Time | AU Hours | PH-Based
About the Role
We are seeking a proactive and customer-focused Customer Support & Order Management Specialist to support an Australian business in the fitness industry, managing product enquiries, order processing, and after-sales support.
This role is ideal for someone with strong Australian customer support experience, excellent communication skills, and a genuine interest in weight training and gym equipment. You'll help deliver an exceptional customer experience while supporting smooth order fulfilment and delivery coordination.
Key Responsibilities
Customer Support

• Respond to product enquiries via phone, email, and online channels

• Support after-hours customer enquiries as needed

• Provide after-sales support and resolve customer concerns

• Assist customers with product questions and recommendations

Order Management

• Process customer orders accurately and efficiently

• Manage order tracking and provide shipment updates

• Coordinate delivery scheduling and customer communication

• Support issue resolution relating to orders, returns, and fulfilment

Customer Experience Support

• Ensure a seamless customer journey from enquiry through delivery

• Handle escalations professionally and maintain customer satisfaction

• Support continuous improvements in customer service processes

Requirements

• 2–3 years supporting Australian customers

• Experience in customer support, order management, or e-commerce support

• Superior written and verbal English communication skills

• Strong attention to detail and customer-first mindset

• Ability to work independently in a remote environment

• Genuine interest in fitness / weight training / gym equipment(important)

• Must be able to demonstrate basic knowledge of gym equipment during interview

Systems & Tools

• CRM / Customer Support Platforms

• Order Management Systems

• E-commerce Platforms (preferred)

• Microsoft Office / Google Workspace

Originally posted on Himalayas