Customer Service Specialist Bilingual (Spanish) | Onsite - BGC Taguig

About this role

Work Setup: 100% Onsite (BGC Taguig)
Work Schedule: Night shifts, shifting schedules and split-offs as necessary; working on holidays and weekends as needed

Requirements:
Finished at least 2 years in college without back subjects
Must be have at least B1 proficiency in Spanish with online or physical certificate as proof
With at least 1 year of customer-facing work experience from any industry for foreign applicants, or at least 1 year of BPO experience as a Spanish speaker for local applicants
Customer Service experience is a huge advantage but not required
Proficient English communication skills
Amenable to work 100% onsite at BGC, Taguig
Ideal candidates are those living nearby for easy and convenient commuting
Open to working predominantly on night shift with highly possibility for shifting schedules, split-offs and holiday or weekend shifts as needed
Highly attentive to detail with excellent problem-solving abilities

Responsibilities:
Provide prompt, personalized support via calls, emails, or chat, adhering to SOPs for a positive customer experience.
Research solutions to resolve issues, educate clients, and promote products and services.
Identify customer needs and offer tailored solutions.
Navigate online platforms efficiently, stay updated on product info, and comply with company policies and regulations.
Meet KPIs and SLAs to ensure high client satisfaction.
Follow program procedures while managing assigned and ad hoc tasks effectively.