Customer Service Representative (Logistics) - Taguig

About this role

We are hiring for a Customer Service Representative to join a growing Logistics Account in McKinley, BGC Taguig, responsible for assisting customers with shipment-related inquiries, tracking deliveries, resolving issues, and ensuring a smooth and positive customer experience. The role requires strong communication skills and the ability to handle concerns efficiently in a fast-paced environment.

Key Responsibilities
Handle inbound and outbound calls, emails, or chats related to logistics services
Provide shipment tracking updates and delivery status information
Address customer concerns, complaints, and requests in a timely manner
Coordinate with internal teams (operations, dispatch, warehouse) to resolve issues
Process orders, update records, and maintain accurate customer information
Ensure customer satisfaction by delivering professional and courteous service
Escalate complex issues when necessary
Requirements
At least a high school graduate
Must have at least 6 months of BPO experience
Must be conversant in both spoken and written English
Amenable to work fully on-site in BGC Taguig
Amenable to work on graveyard shift and shifting schedule
Can start ASAP
Benefits
Virtual Recruitment Process
Free HMO
Free Dependents
Night Differential
Program Incentives

Please note that this is contingent to the final company or account you'll be profiled to.