Customer Service Representative - BGC Taguig

About this role

We are looking for CSRs to join a fast growing Online Video Sharing account in Taguig City. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

• Protect customers and reduce fraud while maintaining a positive experience.

• Review accounts, transactions, and patterns to detect and prevent fraud.

• Identify trends that separate legitimate vs. fraudulent activity.

• Handle calls regarding potential fraud and confirm activity with customers.

• Use internal and external tools to determine if activity is fraudulent.

• Solve problems, find root causes, and recommend solutions.
Requirements

• Completed at least 2 years in College with no back subjects

• Must have at least 6 months of BPO Experience

• Must have excellent communication skills

• Must be willing to work onsite in Vertis North/Taguig

• Willing to work on shifting schedule