Customer Service Spanish market

Over deze functie

This role focuses on providing exceptional service while supporting key operational processes.

Client Details

Our client is an international organization operating in the life science industry. They are recognized for their specialization in innovative solutions and their commitment to delivering high-quality products and services. For the Customer Service team, we are seeking an experienced Customer Service, Order-to-Cash professional, to support the French market.

Description

As a Customer Service professional, your responsibilities are:

* Process customer purchase orders in line with customer logistics and shipping requirements.
* Act as the first point of contact for customer inquiries and order-related issues.
* Manage and track customer cases in Salesforce.
* Resolve logistics and delivery issues in collaboration with logistics, warehouse, and internal teams.
* Participate in daily team meetings and support the resolution of escalated customer concerns.
* Ensure effective team backup coverage and knowledge sharing.
* Complete required training and contribute to a positive, KPI-driven team environment..

They offer:

* A competitive monthly salary.
* Comprehensive benefits, including meal vouchers, transport allowances, DKV health insurance, bike leasing, 13th month.
* 32 holidays (12 ADV days)
* The opportunity to work in a well-established organization in the life science sector.
* Strong onboarding program with daily follow up and one-to-one moments with your managers.

If you are passionate about customer service, and motivated to make an indirect impact in the healthcare industry, we encourage you to apply today!