Customer service representative

Over deze functie

**Your main responsibilities**:

* **Primary point of contact** for key customers across the EMEA region, driving customer satisfaction and service excellence.
* Managed **end-to-end customer order fulfillment,** ensuring a seamless customer experience and proactive communication.
* Built strong relationships with customers and internal stakeholders to align on product availability, commercial terms, and business priorities.
* Resolved customer issues and complaints through effective cross-functional collaboration and problem-solving.
* Provided customers with **technical, regulatory, and commercial documentation** to support their business needs.
* Proactively identified service improvement opportunities and implemented customer-centric solutions.
* Coordinated closely with Sales, Product Management, Supply Chain, and external partners to ensure high service levels.
* Monitored **order performance**, managed exceptions, and maintained transparent communication with customers.
* **Deliver support in a fast-paced international environment**, balancing customer expectations with business objectives.

* Salary based on competences and experience
* Fringe benefits
* Interim with the possibility of getting a permanent contract