Customer Service Representative - Cebu City

About this role

We are looking for CSRs to join a fast growing account in Cebu. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, and chat Resolve customer issues and complaints with a focus on first-call resolution Maintain accurate and comprehensive records of customer interactions Collaborate with team members to improve customer service processes Provide product and service information to assist customers with their needs Proactively identify opportunities to enhance the customer experience Meet or exceed individual and team performance targets Requirements At least Senior High School Graduate or completed 2nd year in College BPO experience is a plus Must be conversant in both spoken and written English Amenable to work fully on-site in Cebu City Amenable to work on shifting schedule Can start ASAP

Benefits Free HMO Free Dependents Night Differential Program Incentives

Please note that this is contingent to the final company or account you'll be profiled to.