Customer Service & Outreach Representative (Part-Time)

About this role

This is a remote position.
We are looking for a proactive and adaptable Customer Service & Outreach Representative to support a growing healthcare-focused initiative.
This role combines customer interaction, outbound calling, lead qualification, and light sales support within a startup-style environment where processes are still being developed.
The ideal candidate should feel comfortable speaking with business owners and potential members, handling customer interactions professionally, and helping shape workflows and outreach strategies as the project grows.
This is an excellent opportunity for someone with customer service experience who is interested in developing sales and outreach skills in a growing healthcare initiative.
This role is best suited for candidates who are comfortable working in a fast-paced, growing environment with evolving schedules and responsibilities.
This is an independent contractor role (service-based agreement, no benefits).

Responsibilities
Customer Service & Outreach
Conduct outbound calls to restaurants, bars, and hospitality businesses

Introduce the healthcare membership program professionally

Answer basic questions about the service and membership model

Build rapport with business owners and decision-makers

Assist in identifying potential member interest

Help schedule follow-up calls or meetings when applicable

Lead Management & Research

Research businesses and identify decision-makers

Gather and verify contact information

Maintain organized lead and outreach records

Update spreadsheets and internal tracking systems

Document customer interactions and call outcomes

Future Growth ResponsibilitiesAs the project evolves, the role may gradually include:
Appointment setting

Follow-up outreach campaigns

Customer retention support

Light sales responsibilities

Assistance building outreach and commission processes

Providing feedback on customer behavior and call effectiveness

Work Environment & Tools

Google Sheets / Excel

Virtual phone systems (Google Voice, RingCentral, etc.)

WhatsApp Business

Secure remote workspace

Schedule & Availability

Part-time position (approximately 20–25 hours weekly)

Estimated schedule:
Around 3:00 PM / 4:00 PM to 9:00 PM / 10:00 PM EST

Approximately 4–5 working days per week

Saturday availability is required

Candidates must be highly flexible with scheduling, as outreach hours may evolve depending on business needs, response rates, and campaign performance

The schedule may continue adjusting during the initial phases of the project as the team identifies the most effective calling windows

Requirements

Previous customer service experience required

Some sales or outbound calling experience preferred

Comfortable speaking confidently on the phone

Strong communication and follow-up skills

Adaptable and comfortable in startup-like environments

Organized and detail-oriented

Strong English communication skills

Benefits

550–650 USD/month, depending on the hours per month

Competitive part-time base compensation

Opportunity to help shape future commission structures

Potential for long-term growth into a more sales-focused role

Originally posted on Himalayas