Customer Service Officer: English + Polish OR Lituanian OR Czech

Over deze functie

For our client we're looking for a Customer Service Officer.
In this role, you become the voice of support for drivers facing unexpected vehicle issues across Europe. You'll be part of a fast-paced and multilingual contact center where your communication skills, empathy, and sense of urgency play a crucial role in keeping transport moving.

\- Handle incoming assistance requests from international customers experiencing roadside vehicle breakdowns.
\- Take ownership of each case by coordinating with local service providers and technicians until the issue is resolved.
\- Maintain constant communication with both the customer and service partner, providing regular updates and reassurance.
\- Think on your feet and apply a proactive approach to problem-solving, often finding creative solutions under time pressure.
\- Be an integral part of a tight-knit, multilingual team that thrives on collaboration and mutual support.
\- Operate within a 24/7 environment, where teamwork and flexibility are essential to ensuring seamless customer experiences.

\- An attractive salary package with meal vouchers, shift bonuses, and commuting allowances.
\- Comprehensive support for international candidates relocating to Belgium.
\- Access to well-being programs and on-site facilities such as a company restaurant.
\- A multicultural workplace with a strong sense of community and shared purpose.
\- Professional growth opportunities within a stable and globally connected organization.
\- A balanced approach to work and personal life, supported by clear processes and training.

Interested? Apply online or contact AGO Gent Office:
[email protected]
09 223 52 50