Customer Service Admin

Over deze functie

Our client is a dynamic and growing company in the region of Oostende.

Jobomschrijving

Understanding exactly what a customer needs is essential. Do you believe listening is just as important as speaking? Then keep reading!

**A selection of your responsibilities:**

* You respond to customer enquiries by telephone and email, identify customers' needs and provide clear, helpful and professional support.
* You ensure a smooth and accurate order flow, from receiving orders to invoicing.
* You create, update and maintain customer accounts and ensure that customer information is complete and accurate.
* You support customers with webshop enquiries, online ordering, account access and other website-related issues.
* You assist with the day-to-day aministration of online webshops, including order follow-up, customer questions and issue resolution.
* You register and handle returns, claims and complaints in a timely manner and propose ways to prevent recurring issues.
* You maintain up-to-date knowledge of products, prices, promotions, procedures and online information to resolve customer questions effectively.
* You mainly support B2C customers, while also assisting professional customers such as retailers and wholesalers with orders, service requests and online tools.

**What do we offer?**

* A challenging position within a dynamic, growing and financially healthy organisation.
* Sufficient independence and responsibility in your role.
* A competititve salary.
* An attractive package of additional benefits.