Business Specialist | Onboarding & Accounts

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About us

AB InBev is the leading global brewer and one of the world’s top 5 consumer product companies. With over 500 beer brands, we’re number one or two in many of the world’s top beer markets, including North America, Latin America, Europe, Asia, and Africa.

About AB InBev Growth Group

Created in 2022, the Growth Group unifies our business-to-business (B2B), direct-to-consumer (DTC), Sales & Distribution, and Marketing teams. By bringing together global tech and commercial functions, the Growth Group allows us to fully leverage data and drive digital transformation and organic growth for AB InBev around the world.

In addition to supporting well known global beer brands like Corona, Budweiser and Michelob Ultra, the Growth Group is home to a robust suite of digital products including our B2B digital commerce platform BEES, on-demand delivery services Ze Delivery and TaDa Delivery, and table top beer keg PerfectDraft.

We are an exceptional team, focused on understanding and supporting consumer and customer needs, harnessing new technology, and scaling growth opportunities.

About the role:

This position will manage and improve user-experience OKRs in BEES app journeys: account registration, “My Account” management, checkout, and post-order experiences.

It will connect Product, Platform, BEES Care, and local teams to deliver initiatives that are on time, aligned to business goals, and measurable. It is expected to document work and process, using analytics to prioritize what to fix next.

What you'll do:

• UX OKRs & journey ownership: Manage and improve UX OKRs in account registration, My Account, checkout, and post-order flows within the BEES app; ensure goals, scope, and success metrics stay clear for leadership and partners.

• Cross-functional delivery: Partner with Product, Platform, BEES Care, and local teams to implement and optimize initiatives across these areas; resolve dependencies and keep decisions traceable.

• Project oversight: Tactically manage projects end to end: timelines, milestones, risks, and trade-offs; ensure delivery aligns with business priorities and UX outcomes.

• Documentation and knowledge sharing: Document active initiatives and running discoveries; identify bottlenecks, align stakeholders on status and decisions, and communicate progress and gaps clearly.

• Data-informed prioritization: Use analytical tools to pull data, validate hypotheses, and produce actionable insights that support roadmap and backlog conversations.

What you'll need:

• Data analysis proficiency: Comfortable with SQL and/or Python to explore metrics and support decisions (exploratory analysis, dashboards, or ad…