Back-Office CSR | Healthcare Account | Earn a 21K Signing Bonus

About this role

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:

• Provides customer support through different communication channels (Phone, email, chat).

• Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services.

• Collaborate with colleagues and different departments to resolve complex issues

• Maintain accurate records on customer interactions, transaction, feedback, etc.
Requirements

• At least 6 months of BPO experience handling a Healthcare Account

• ABA experience is a PLUS, not required.

• Knowledge with MS Excel

• Excellent verbal and written English skills

• Willing to work onsite in Shaw Blvd, Mandaluyong

• Amenable working night shift

Benefits
What can we offer you?

• Competitive salary and benefits

• Health Insurance with free dependents*

• 10%-night differential

• Attendance Bonus

• Paid time off

• Convertible to cash leave credits

• Performance Appraisal

• Work-life balance

• A focus on growing your career path with us

• We encourage you to follow your passions and learn new skills
Our commitment to you

• Strong culture and values-driven leadership

• We create opportunities for you to learn and grow at any stage of your career

• Continuous learning and innovation

• We foster an all inclusive environment where everyone thrives