Back-Office Associate | Healthcare Account | Get a 21K Signing Bonus

About this role

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Back-Office Associate to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:
Review and audit session notes submitted by ABA Therapists for accuracy and completeness
Ensure documentation meets required standards and guidelines
Identify discrepancies and provide feedback as needed
Maintain organized records and track review progress
Collaborate with team members to meet productivity and quality targets
Requirements
At least 6 months BPO experience
Experience handling a healthcare account (ABA) is a PLUS, not required
Good verbal and written English communication skills
Willing to work onsite in Shaw Blvd, Mandaluyong
Amenable working night shift

Benefits
What can we offer you?
Competitive salary and benefits
Health Insurance with free dependents*
10%-night differential
Attendance Bonus
Paid time off
Convertible to cash leave credits
Performance Appraisal
Work-life balance
A focus on growing your career path with us
We encourage you to follow your passions and learn new skills
Our commitment to you
Strong culture and values-driven leadership
We create opportunities for you to learn and grow at any stage of your career
Continuous learning and innovation
We foster an all inclusive environment where everyone thrives