Assistant Restaurant Manager (Shisen Hanten)

About this role

Responsibilities • Ensure employee discipline, training and enforce house rules, including staff grooming and appearance • Check reservation book and the entertainment schedule. To check on customer requests, special or VIP arrangements to be accommodated • Inspect all service stations and table set-ups. To check and control the lighting systems and consistently monitor the audio systems in accordance to the volume of guests • Consistently monitor the cleanliness of all areas and to apply and ensure application of procedures and regulations concerning hygiene and safety • To monitor and control service station assignments • Assist in scheduling, record keeping, and initiating of reports, requisition and maintenance orders • Assist in managing operational inventory • Make sure that all rules concerning ordering and billing are respected. To coordinate and control the activity of cashiering • Maintain good customer relationships, anticipating guests’ needs and providing flawless, professional and upscale guest service experiences • Pay attention to guest comments and suggestions, and immediately take all required corrective measures to deal with customer’s complaints and comments • Maintain the highest integrity and personal presentation at all times • Any other duties as assigned by the Management Benefits Annual Leave, Family Care Leave & Paid Medical Leave Annual Wage Supplement Performance Bonus & Annual Salary Increment Group Medical, Hospitalisation & Dental Insurance Long Service Award Professional Growth & Development Education Assistance External Training Sponsorship Staff Discounts Staff Referral Scheme Staff Meals Provided