Assistant Manager

About this role

Claudine is a French neo-brasserie by Chef Julien Royer, located on Dempsey Hill. Claudine presents an intimate side of French cuisine and genuine hospitality, inspired by the joys of home.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off. For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022 to 2025) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

Key areas of focus – include but are not limited to: Overseeing all guest experiences for the restaurant To be highly engaging with guests and colleagues on a regular basis to obtain feedbackon quality of product, service levels and overall satisfaction Engage with guests in conversations so as to build a strong rapport between themselvesand the restaurant Take ownership – effective in dealing with guests’ accidents, incidents, complaints and preferences Involved in the daily restaurant operations; ensure the quality and consistency of all products meet desired standards Attending to any feedback or complaints Maintaining a good housekeeping regime and report any defects in furniture, fixtures and equipment Participating in and lead training sessions, briefings and team members Managing assigned sections to provide an awesome service experience for all guests We love people who: Go above and beyond to make someone else's day Are thoughtful and kind, while upholding high standards Own outcomes and drive solutions Are ever-curious and always learning

Benefits: We believe in taking care of our people, so they can take care of others. We recognise and support each individual through medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.