Application Manager

Over deze functie

We are looking for an experienced Application Manager to join a Service & Application Management team responsible for managing business-critical enterprise applications.

The consultant will ensure application availability, manage service operations, support application lifecycle management, handle incidents, problems and changes, and continuously improve application services.

This role specifically requires hands-on operational Application Management experience rather than Project Management

Application Management

• Manage and maintain business-critical MAGDA applications. • Ensure continuous application availability and service quality. • Support small functional and technical improvements. • Evaluate, migrate, and maintain applications throughout their lifecycle. • Define and support application migration strategies.

Service Management

• Execute IT Service Management activities. • Maintain agreed IT service levels (SLAs). • Perform Incident, Problem, Change, and Capacity Management activities. • Ensure compliance with IT service processes. • Coordinate operational service improvements.

Technical Operations

• Provide technical expertise throughout the application lifecycle. • Analyse and resolve complex technical issues. • Support transition and transformation activities. • Maintain technical and service relationships with stakeholders. • Support operational monitoring and troubleshooting.

Tools & Platform Management

• Work daily with Jira and Confluence. • Use DBeaver for database activities. • Work with OpenShift deployments. • Monitor applications using Kibana and Grafana. • Execute SQL queries and scripting activities. • Support API integrations.

Collaboration

• Work closely with internal teams and external stakeholders. • Communicate technical information clearly. • Support continuous service improvement. • Maintain customer satisfaction through proactive service management.