Virtual Assistant - SALES (UK Trades Specialist)

About this role

Location: Remote (South Africa Based)
Hours: Monday – Friday | 9am – 5pm UK Time (20 Hours per week)
Type: Part-time, Permanent / Freelance
Pay: Competitive Hourly Rate (Paid in GBP/ZAR equivalent)
The Opportunity
We are looking for a high-level "Business Goalkeeper" to support a rapidly growing UK-based agency that specializes in the trades and construction industry.
This is not a typical data-entry or admin role. You won't just be ticking boxes; you will be the engine room of the business—answering high-value enquiries, qualifying leads, and optimizing systems to ensure no sale is ever lost.
What You'll Be Doing

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Lead Conversion: Answering inbound calls from UK customers enquiring about high-end landscaping and home improvement projects.

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CRM Mastery: Managing and building out pipelines in Monday.com.

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Proactive Problem Solving: Identifying "leaks" in the sales process and suggesting automations (Zapier/Monday) to fix them.

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Customer Success: Nurturing leads via phone, email, and WhatsApp to move them from "enquiry" to "booked survey."

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System Integration: Supporting the team with tools like Xero and Zapier to keep the business running like a well-oiled machine.

Who You Are

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A Natural Communicator: You have a neutral accent and the confidence to speak with UK homeowners and tradespeople.

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A Sales Hunter: You don't just take a message; you ask the right questions to qualify a lead and push for the next step.

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A Systems Thinker: You love Monday.com and enjoy creating workflows that save time and increase efficiency.

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Independent: You don't wait for a "to-do" list. You see a problem and you bring a solution.

Essential Requirements

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Experience: Minimum 2 years in a Sales or Lead Qualification role.

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Tech Stack: Minimum 2 years of hands-on experience with Monday.com (Boards, Automations, Integrations).

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Language: Flawless written and spoken English.

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Availability: Must be able to work 9am – 5pm UK time.

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Equipment: Reliable high-speed internet and a professional, quiet home-office setup.

Originally posted on Himalayas