Vice President, Account Operations Leader

About this role

Make your next move an expert one.
At Colliers it’s not our success that sets us apart, it’s how we achieve it. Our people are passionate, take ownership and always do what’s right for our clients, people and communities.
Why Colliers?
Our enterprising environment needs your expertise to facilitate Colliers’ continued growth as an industry leader. Our nimble, decentralized culture can provide you with a wealth of opportunities to learn about our business and quickly gain experience to accelerate your career.
***This is a Remote working arrangement out of Various locations listed.***
This posting is for an existing vacancy within our organization.

About you
The Business Operations and Account Performance Lead serves as a strategic business partner supporting one or more enterprise occupier accounts within Colliers Global Occupier Services.
This role is responsible for driving operational performance, financial management, business intelligence, governance, reporting, and continuous improvement initiatives that enhance account performance and client satisfaction. Working closely with Account Directors, Client Relationship Leaders, Finance, Procurement, Transaction Management, Project Management, Lease Administration, Space & Occupancy Planning, and other service line leaders, the Business Operations and Account Performance Lead helps ensure operational excellence, financial discipline, and consistent delivery of client commitments.
The position combines financial analysis, operational leadership, data analytics, program governance, and executive communication to identify opportunities, manage risk, improve performance, and support profitable account growth.
Success in this role requires strong business acumen, analytical rigor, executive presence, and the ability to transform complex operational and financial information into actionable recommendations for client and business leadership..

In this role, you will…
Account Governance & Client Delivery

• Lead the development and execution of account governance programs, operational reviews, and executive reporting initiatives.

• Coordinate Quarterly Business Reviews, governance meetings, and performance review discussions with client stakeholders.

• Develop client-facing presentations, executive summaries, performance scorecards, and leadership communications.

• Ensure consistency, accuracy, and alignment across client deliverables, reporting packages, and service line communications.

• Support annual business planning, strategic planning, and account operating plan initiatives.

• Identify operational risks, opportunities, and trends impacting account performance and recommend appropriate actions.

Financial Management & Performance Analysis

• Develop and maintain account financial forecasts, profitability models, and operational performance reporting.

• Monitor EBITDA performance, profitability trends, revenue forecasts, and budget performance through Power BI and related reporting platforms.

• Analyze financial and operational trends to support strategic business decisions and account planning.

• Partner with Finance and Account Leadership to support budgeting, forecasting, accruals, profitability reviews, and financial governance.

• Support purchase order management, invoicing processes, revenue tracking, and financial reconciliations.

• Prepare quarterly and annual financial reviews comparing actual performance against forecasted results.

• Identify opportunities to improve account profitability, operational efficiency, and financial performance.

KPI & Performance Management

• Oversee KPI collection, validation, governance, and reporting across account functions.

• Monitor performance against service level agreements, client objectives, operational commitments, and strategic priorities.

• Develop executive dashboards and performance scorecards that provide meaningful business insights.

• Support development and implementation of performance improvement plans when operational gaps or risks are identified.

• Establish performance measurement frameworks that improve accountability and visibility across service delivery teams.

Business Intelligence & Reporting

• Develop and maintain advanced reporting solutions utilizing Excel, Power BI, and business intelligence tools.

• Consolidate, validate, and analyze data from multiple operational and financial systems.

• Produce monthly, quarterly, and annual reporting packages supporting account leadership and client stakeholders.

• Deliver profitability analysis, savings reporting, portfolio reporting, operational scorecards, and executive dashboards.

• Translate complex data into concise business insights and actionable recommendations.

• Support data governance initiatives that improve reporting accuracy, consistency, and transparency.

Operational Excellence & Continuous Improvement

• Identify opportunities to improve business processes, governance controls, operational consistency, and reporting effectiveness.

• Develop and implement process improvement initiatives across service lines and account functions.

• Create scalable reporting frameworks and standardized operating procedures.

• Lead initiatives focused on workflow optimization, productivity enhancement, and service delivery improvements.

• Support change management efforts related to operational enhancements and strategic initiatives.

Cross-Functional Leadership

• Partner closely with Colliers and Client’s Finance, Procurement, Transaction Management, Lease Administration, Project Management, Workplace Strategy, and Occupancy Planning teams.

• Lead operational reviews, KPI discussions, governance meetings, and account performance discussions.

• Present business performance, operational metrics, strategic recommendations, and improvement opportunities to leadership and client stakeholders.

• Influence decision-making across matrixed teams without direct reporting authority.

• Support complex account…